About

The Virginia Natural Gas order site is operated by Resource Innovations, a third party not affiliated with Virginia Natural Gas. Resource Innovations provides all product ordering, fulfilment and customer service issues. The Virginia Natural Gas order site enables qualified residential customers to order kits containing efficient products and equipment from Resource Innovations at no cost with instant incentives provided by Virginia Natural Gas – all such product order transactions are between you/customer and Resource Innovations and may include Resource Innovations collecting personal information from you – see Resource Innovations terms and conditions for details. Customers must have an active residential Virginia Natural Gas account to qualify for their free kit.

Any customer mischaracterization to receive incentives or fraudulent behavior may be prosecuted to the fullest extent of the law.

Resource Innovations powers the Virginia Natural Gas order site. Resource Innovations is a third party authorized by Virginia Natural Gas to operate this order site.

Resource Innovations customer care, fulfillment, and order processing teams may interface with you to help process your order, answer questions, and provide needed support including collecting personal information from you. Customers are expected to treat all team members respectfully and courteously, refraining from using abusive, offensive, or discriminatory language and behavior. Customers are encouraged to communicate any concerns, feedback, or complaints constructively and professionally. Disagreements or dissatisfaction should be expressed calmly and respectfully.